1. Who We Are
BajLive is an online sports betting and casino platform operated for players in Pakistan. In the context of this Privacy Policy, references to "BajLive", "we", "us", or "our" refer to the operating entity behind the bajlive.online website and all associated services and features accessible to registered Pakistani players.
BajLive acts as the data controller for all personal information collected from registered players and website visitors. This means BajLive determines the purposes for which your personal data is processed and the means by which that processing takes place. If you have any questions about how BajLive handles your personal data, you can contact our dedicated privacy team at privacy@bajlive.online at any time.
2. Personal Data We Collect
BajLive collects only the personal data that is necessary for the specific purposes described in this policy. The categories of personal information we hold about our Pakistani players are as follows:
| Category | Examples | Why Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number, copy of CNIC or passport | Account verification, age confirmation, KYC compliance |
| Contact Data | Mobile number, email address, city/province of residence | Account communication, withdrawal notifications, support |
| Financial Data | Easypaisa/JazzCash wallet number, bank account details (IBFT), card last four digits | Processing deposits, withdrawals, and fraud prevention |
| Betting Activity Data | Bets placed, markets used, deposit and withdrawal history, bonus participation | Service delivery, responsible gaming monitoring, legal compliance |
| Technical Data | IP address, device type, browser version, login timestamps, session duration | Security, fraud detection, platform performance optimisation |
| Preferences Data | Preferred sports markets, notification settings, language preferences | Personalisation of the BajLive experience |
| Communications Data | Support ticket content, live chat logs, email correspondence | Resolving queries, training, quality assurance |
3. How We Collect Your Data
BajLive collects personal data through the following means:
3.1 Direct Collection
You provide data directly to BajLive when you register an account, complete identity verification, make a deposit or withdrawal, contact our support team, or participate in any BajLive promotion. This is the primary source of the personal data BajLive holds about you.
3.2 Automatic Collection
When you access the BajLive website or use the platform, certain technical data is collected automatically by our systems — including your IP address, device identifiers, browser type, and usage patterns. This information helps BajLive detect fraud, protect account security, and improve the platform experience for all Pakistani players.
3.3 Third-Party Sources
In some circumstances BajLive may receive personal data about you from third parties, specifically:
- Identity verification service providers who assist BajLive in confirming the authenticity of documents you submit as part of the KYC process.
- Payment processors (such as Easypaisa, JazzCash, and banking institutions) who confirm the status of your transactions.
- Fraud prevention and anti-money laundering screening services that cross-reference the information you provide against publicly available databases.
4. How We Use Your Personal Data
BajLive uses the personal data it holds about Pakistani players for the following purposes:
- Account creation and management — to set up and maintain your BajLive account, verify your identity and age, and keep your account details accurate.
- Service delivery — to allow you to place bets, use live casino features, access live cricket scores, and use all other BajLive platform features.
- Payment processing — to process your deposits and withdrawals via your chosen PKR payment method and to investigate and resolve any payment disputes.
- Fraud prevention and security — to detect and prevent fraudulent activity, account takeovers, bonus abuse, money laundering, and other activities that breach BajLive's Terms and Conditions.
- Legal and regulatory compliance — to meet BajLive's obligations under applicable law, including anti-money laundering (AML) requirements and age verification obligations.
- Responsible gaming — to identify players who may be displaying patterns of problem gambling behaviour and to take appropriate protective action, including applying account restrictions where necessary.
- Customer support — to respond to your queries, resolve complaints, and improve the quality of BajLive's support service.
- Marketing communications — to send you information about BajLive promotions, new betting markets, PSL season announcements, and other BajLive news, where you have given consent or where BajLive has a legitimate interest and you have not opted out.
- Platform improvement — to analyse usage data in aggregated and anonymised form to understand how Pakistani players use BajLive and to prioritise platform improvements.
5. Legal Basis for Processing
BajLive processes your personal data on the following legal grounds:
- Contract performance — processing your data is necessary to provide the BajLive service you have registered for, including account management, bet settlement, and payment processing.
- Legal obligation — BajLive is required by law to collect and retain certain personal data, including identity verification documents and transaction records, as part of its AML and KYC obligations.
- Legitimate interests — BajLive has a legitimate interest in fraud prevention, platform security, and responsible gaming monitoring that justifies certain processing activities, provided those interests are not overridden by your rights and interests.
- Consent — where BajLive processes your data for marketing purposes or for non-essential cookies, we do so on the basis of your consent, which you may withdraw at any time.
6. Sharing Your Personal Data
BajLive does not sell, rent, or trade your personal data with any third party for marketing purposes. Your information may be shared with third parties only in the following specific circumstances:
6.1 Service Providers
BajLive works with carefully selected third-party service providers who process data on our behalf — including identity verification providers, payment processors, fraud prevention services, and IT infrastructure suppliers. All service providers are contractually required to process your data only for the purposes BajLive specifies, and to maintain security standards equivalent to those BajLive applies.
6.2 Legal and Regulatory Disclosure
BajLive may be required to disclose personal data to law enforcement, regulatory bodies, or other government authorities where required by applicable law or in response to a valid legal request. BajLive will only disclose the minimum information necessary to comply with such a requirement.
6.3 Business Transfers
In the event that BajLive's business is transferred, merged, or acquired by another entity, registered player data may be transferred as part of that transaction. BajLive will notify affected players in advance of any such transfer and will ensure the receiving entity agrees to honour the protections described in this Privacy Policy.
7. Payment Data
BajLive processes all financial transactions in PKR through your chosen payment method — Easypaisa, JazzCash, NayaPay, SadaPay, bank IBFT, or Visa/Mastercard. The handling of payment data is subject to additional protections:
- BajLive does not store full card numbers, CVV codes, or mobile wallet PINs on its own servers. Payment credentials are processed through PCI-DSS compliant payment gateways.
- Transaction records — including the amount, method, date, and outcome of each deposit and withdrawal — are retained by BajLive for the period required by applicable financial regulations.
- You may only use payment methods registered in your own name. Transactions from third-party payment accounts will be reversed as described in BajLive's Terms and Conditions.
8. How Long We Keep Your Data
BajLive retains personal data only for as long as it is necessary for the purposes for which it was collected, or for as long as required by applicable law. The following retention periods apply:
| Data Type | Retention Period | Reason |
|---|---|---|
| Account & Identity Records | 5 years after account closure | AML and KYC legal obligations |
| Transaction Records | 7 years after transaction date | Financial regulation compliance |
| Betting History | 5 years after account closure | Dispute resolution, regulatory reporting |
| Support Communications | 3 years after resolution | Quality assurance, dispute evidence |
| Marketing Preferences | Until consent is withdrawn + 1 year | Evidence of consent management |
| Technical / Access Logs | 12 months | Security monitoring, fraud investigation |
After the applicable retention period expires, BajLive will securely delete or anonymise your personal data. Anonymised data — from which it is no longer possible to identify you as an individual — may be retained indefinitely for statistical and platform improvement purposes.
9. How We Protect Your Data
BajLive implements technical and organisational security measures appropriate to the nature and sensitivity of the personal data it processes. These measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your device and BajLive's servers.
- Encryption at rest for all sensitive personal data, including identity documents and financial information stored in BajLive's databases.
- Role-based access controls ensuring that BajLive staff can only access personal data that is necessary for their specific job function.
- Two-factor authentication for all internal BajLive staff accounts that have access to player data.
- Regular security audits and penetration testing by independent security professionals.
- Automated anomaly detection systems that identify and flag unusual access patterns or login attempts for immediate investigation.
Despite these measures, no online platform can guarantee absolute security against all possible threats. In the event of a data breach that affects your personal data, BajLive will notify you within 72 hours of becoming aware of it and will take immediate steps to contain and remediate the breach.
10. Your Privacy Rights
As a BajLive player, you have the following rights regarding your personal data. You can exercise any of these rights by emailing privacy@bajlive.online with your account details and a clear description of your request. BajLive will respond within 30 days.
Right of Access
Request a copy of all personal data BajLive holds about you.
Right to Rectification
Ask BajLive to correct any inaccurate or incomplete personal data.
Right to Erasure
Request deletion of personal data where retention is no longer legally required.
Right to Restrict Processing
Ask BajLive to pause processing your data while a dispute is being resolved.
Right to Portability
Request your personal data in a structured, machine-readable format.
Right to Object
Object to processing based on legitimate interests or for direct marketing.
11. Cookies and Tracking
BajLive uses cookies and similar tracking technologies on the bajlive.online website. A cookie is a small text file stored on your device that helps BajLive recognise you and remember your preferences across sessions. Below is a summary of the cookie types BajLive uses:
Cookie preferences are saved to your device. You can update your choices at any time by returning to this section or by adjusting your browser settings. Note that disabling certain cookies may affect the functionality of the BajLive platform.
12. Children's Privacy
BajLive is strictly for adults aged 18 and over. The platform does not knowingly collect personal data from any person under the age of 18. If BajLive discovers or receives a credible report that an account is held by a person under 18, that account will be closed immediately, all funds will be returned in full, and any personal data associated with the account will be deleted as promptly as possible.
If you believe that a person under 18 has registered a BajLive account, please contact us immediately at privacy@bajlive.online. We will investigate and take action within 24 hours.
13. Updates to This Policy
BajLive will update this Privacy Policy from time to time to reflect changes in the way the platform operates, changes in applicable law, or improvements in how BajLive handles player data. When material changes are made, BajLive will:
- Publish the updated policy at bajlive.online/privacy-policy with the revision date clearly displayed at the top.
- Notify all registered players via their registered email address or mobile number at least 7 days before the changes take effect.
- Where the change is significant enough to require renewed consent — for example, if BajLive were to begin processing your data for a materially new purpose — we will seek your explicit consent before proceeding.
Minor corrections and clarifications that do not change the substance of your rights or BajLive's obligations may be made with immediate effect. The "Last Updated" date at the top of this page always reflects the date of the most recent revision.
14. Contact Our Privacy Team
If you have any questions, concerns, or requests related to how BajLive handles your personal data, our dedicated privacy team is available to help. We aim to respond to all privacy-related queries within one business day and to resolve all data subject requests within 30 days.